This Refund, Return and Cancellation Policy explains how refunds, cancellations, failed deliveries, duplicate payments, and billing issues work for LedgerBrain.
LedgerBrain is provided by Sixpence Global, Inc. for purchases made through the Stripe account connected to Sixpence Global, Inc., unless a written order form identifies a different contracting entity. Silver Sixpence (Pty) Ltd and other Sixpence affiliates may help operate, develop, support, or process the Services.
1. What we sell
LedgerBrain sells digital services only. These may include subscriptions, usage credits, API access, KYT/KYA/KYE reports, risk scores, downloadable reports, pay-as-you-go API calls, and machine-payment or x402-enabled API access.
We do not sell physical goods through LedgerBrain. There is no physical shipping, return shipping, customs process, or physical return process.
2. Subscriptions
You may cancel a subscription before the next renewal date through the billing page, Stripe customer portal, or by contacting support. Cancellation stops future renewal charges but does not automatically refund fees already paid for the current billing period.
Unless required by law or agreed in writing, subscription fees are not prorated or refunded after the billing period has started. You may continue to use the subscription until the end of the paid period, subject to the Terms of Use and any usage limits.
3. Credits and prepaid usage
Credits are used to access LedgerBrain digital services and API features. Credits are not cash, stored value, e-money, or a deposit account, and they are not redeemable for cash.
Unused purchased credits may be refunded at our discretion if you request a refund within 14 days after purchase and the credits have not been used. Free credits, promotional credits, trial credits, plan credits, manually granted credits, and credits allocated as part of a beta programme are not refundable.
Where a credit deduction or usage charge was caused by a confirmed LedgerBrain system error, we may restore credits, issue replacement credits, re-deliver the relevant report or API response, or issue a refund.
4. Pay-as-you-go API calls and x402 payments
Pay-as-you-go API calls, one-off reports, and x402/machine-payment transactions are generally non-refundable once the requested report, API response, data, or digital resource has been successfully delivered.
You may be eligible for re-delivery, credit, or refund where:
- you were charged more than once for the same request because of a duplicate payment or processor error;
- payment was verified but LedgerBrain did not deliver the requested resource;
- a confirmed LedgerBrain system error caused an incorrect charge or credit deduction; or
- applicable law requires a refund.
A request is not usually eligible for refund merely because the input address, transaction hash, chain, entity, or parameters supplied by you or your agent were incorrect, incomplete, unsupported, or not useful to you after delivery.
5. Stablecoin and blockchain payment issues
For stablecoin or blockchain-based payments, you are responsible for using the correct token, network, wallet, payment amount, and payment instructions shown at the time of purchase.
Network fees, gas fees, wallet fees, failed transfer fees, exchange-rate changes, and payment processor fees may be non-refundable unless required by law or caused by a LedgerBrain error.
Where a refund is available for a supported stablecoin transaction, we may refund to the original payment source, the originating wallet address, your Stripe-supported refund destination, or another supported method determined by the payment processor and applicable law. We may require additional verification before processing a refund.
6. Failed delivery and service errors
If you believe a paid report, API response, or digital resource was not delivered, contact us with enough information to identify the transaction. Useful details include:
- account email or organisation name;
- invoice, receipt, Stripe payment reference, or transaction hash;
- API request ID, report ID, endpoint, chain, address, or transaction hash;
- timestamp and timezone;
- error message or screenshot.
If we confirm a LedgerBrain delivery error, we will normally try to re-deliver the resource first. If re-delivery is not practical, we may issue credits or refund the charge.
7. Billing disputes
Please notify us within 30 days after the relevant charge, invoice, payment, or credit deduction if you believe there is an error. We will review the issue reasonably and may ask for supporting information.
Where a dispute is not reported within 30 days, we may treat the charge or deduction as accepted, except where applicable law requires otherwise.
8. Abuse and policy violations
We may deny a refund, suspend delivery, or terminate access if we reasonably believe a payment, request, account, wallet, API key, or agent is connected to fraud, abuse, sanctions risk, security risk, unlawful activity, or violation of our Terms of Use or Acceptable Use Policy.
9. How to request help
For billing, refund, cancellation, or failed-delivery requests, contact:
Please include the details listed in Section 6 so we can identify the relevant transaction quickly.